Frequently Asked Questions
Everything you need to know about shopping with Start-X
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location within the continental United States.
How do I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
Start-X accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I contact customer support if I have an issue?
Our customer service team is available Monday through Friday via email at [email protected] or through our website's live chat feature during business hours.